Job Description

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About us:

Next Gen Neuro (NGN) is a certified veteran and women-owned organization inspired and determined to make a difference in the field of Neurodiagnostics (brainwave monitoring). Our team of 50+ employees are spread across the entire United States. We offer a fast paced, collaborative environment with opportunity for advancement.

Job Purpose:

Clinical Administrative Assistants provide virtual, live support to Next Gen Neuro's Clinical and Finance Operations. This position's contributions are crucial in the patient care team setting as this role works with various healthcare providers across the country to document patient activities in real-time for accurate recording keeping. This customer support role works independently while synchronously coordinating with other internal and external team members. Ideal candidates will have strong attention to detail, show proficiency in data entry, excellent organizational, communication and customer service skills, and will demonstrate aptitude in working with various technologies.

Duties and Responsibilities

• Facilitates real-time communication of new, repeated, and discontinued patient orders between Next Gen Neuro (NGN) facility partners and NGN Shift Coordinators and Remote LTM/EEG Analysts.
• Coordinates patient scheduling efforts for new patients per protocol and is the liaison between NGN Shift Coordinator and facility partner for new and discontinued brainwave monitoring orders.
• Ensures accuracy of technologist and physician patient logs.
• Keeps internal patient records and logs current and correct while maintaining confidentiality.
• Sends cumulative updates to facilities for active patients, per protocol.
• Verifies completion of physician and technologist reports within facility electronic medical record (EMR) systems.
• Completes other administrative tasks within the EMR system (managing snapboards, billing activities, pulling history and medications, etc).
• Facilitates ongoing technologist access to multiple customer-required portals.
• Maintains the Active Patient Spreadsheet in real-time, ensuring it is up to date with correct information.
• Maintains business phone system and is primary in answering initial incoming calls.
• Aids with new and existing technologist and physician credentialing tasks.
• Completes and maintains a weekly audit process for patient log entries and assists with report generation.
• Completes patient billing activities and ensures services are coded correctly.

Working Conditions

This is a remote, work from home, full-time position. Specific schedules can be discussed during the candidate process. Our business hours are 24/7.

• Variable work schedule that may change from week to week, based on the shifting workload for the Department and project deadlines.
• Must provide a HIPAA (Health Insurance Portability and Accountability) compliant work area (please see equipment use agreement for more details)
• Must have a strong cell phone and internet connection, along with experience using communication tools like Microsoft Teams.
• Must have cell phone and ringer turned on and promptly respond to communications during assigned work hours.
• Participates in remote video conference meetings as requested by the Administrative Team

Qualifications and Requirements

An Associate Degree or higher is preferred. If no formal degree, must have a High School Diploma or equivalent and have at least 2 years' experience working in a clinical/healthcare record keeping setting inclusive of working with electronic medical records and their scheduling features.

• Certification in medical assisting (CMA) is preferred.
• Experience with Epic and Cerner EMR systems is preferred.
• Experience with instant messaging platforms is preferred.
• Shows advanced literacy in Windows Operating System computers and Microsoft programs such as Excel, Word, Teams and Outlook. SharePoint experience is preferred.
• Types at a speed >45 words per minute (WPM) is required. >60 WPM is preferred.
• Manages changes, delays, or unexpected events appropriately.
• Demonstrates strong attention to details.
• Demonstrates consistent highly organized processes and successfully and consistently meets deadlines.
• Demonstrates strong customer service skills.
• Demonstrates management of multiple processes and projects simultaneously.
• Effectively reports to different Supervisors, depending on the project and responds to their directions accurately.
• Proactively takes the initiative to drive forward and complete activities within realm of assigned responsibility.
• Demonstrates excellent phone, email, and instant messaging communication skills.
• Handles proprietary and non-public, confidential company information and securely handles patient protected health information (PHI).
• Works proficiently and delivers high quality work with minimum supervision.
• Proficiently utilizes newly learned computer applications as required for the position.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) 2% match
• 401(k) matching
• Bereavement leave
• Cell phone reimbursement
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance
• Volunteer time off
• Work from home

Healthcare setting:

• Telehealth

Medical specialties:

• Neurology

Schedule:

• 3x12
• 4x10
• 5x8
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Rotating weekends

Application Question(s):

• Do you have experience scheduling appointments and managing patient records? If yes, which platforms have you used?
• With this being a fast paced environment, please share your process for effectively prioritizing tasks to meet required deadlines?
• Describe a situation where you demonstrated strong attention to detail and accuracy in your work?
• How do you handle challenging customer interactions and ensure a positive experience?

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• electronic medical record (EMR): 1 year (Preferred)

Work Location: Remote

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